Archives: Reviews

“Drake was extremely polite and pleasant. He was very respectful of my property and very kind when dealing with a tight and frustrating area. Never lost his cool and was very patient when dealing with an uncooperative tool”

– Carol M.

“Garry came out to get all of the information for a system replacement estimate. He arrived early (with prior notice and approval) and was very friendly. He answered all of my questions and did a thorough job getting the information needed for our estimate. I’m positive the estimate will be just as thorough. Thank you.”

– Ashley H.

“As always, my experience with the customer service today was a “GRAND SLAM” today! Not a homerun, a “GRAND SLAM!!!” By far the ABSOLUTE BEST heating and cooling company I have EVER had work for me!!! And I have managed 15-rental houses over a thirty year span.”

– Dawn H.

“Josh Kellermeier was amazing, helping me through the process and giving me a quote for new bathroom, vanity and plumbing!! Over the top service from his team!!!
Then I used Kellermeier again for my AC tuneup, and even my grandchildren remarked how kind the service man was, who came to our house!!! VERY IMPRESSED with thoroughness”

– Margie P.

“Zach completed another unexpected plumbing repair for us, this time a pressure tank replacement. And within 4 hours of my phone call to Kellermeier! He is friendly, professional, and a skilled plumber. Thank you, Zach and Kellermeier Plumbing!”

– Laura H.

“We recently had work done by Kellermeier. I cannot tell you how happy my wife and I have been. They show up on time for appointments. When they arrive they are courteous, and respectful of our home. And if they do work believe me it will be done right. They are thorough! We have had sump pumps installed, a fireplace, and we have a service contract with Kellermeier for our furnace and air conditioner. They never nickle and dime you and they stand by their work. I don’t know who runs this company, but they have it together. Great job to everyone at Kellermeier.”

– Dr. Bill C.

“Very professional, knowledgeable, and prompt. Have used Kellermeier Plumbing & Heating in the past and have been extremely satisfied in all facets of their work.”

– Linda R.

“I can’t read the young man’s signature on the bill, but he was very nice and polite. Came at the time he was supposed to come. Seemed very thorough in doing his maintenance of my AC.”

– Eva S.

“As always, Brian was helpful with explaining the how’s/why’s to what he was doing this morning. It is appreciated that he takes the time to discuss these things with us. Highly recommend Kelkermeier to friends around the area for the service they have always provided our family!”

– Bill L.

“As I understand, Phil Jones completed the work. Thank you for showing up after hours… As an aside, I noticed that his name is not on the above list… Nonetheless, excellent job. Quick and professional. Fully explained specifics in layman’s terms. Well done!

Monica later helped with explaining the future new furnace protocols and eventual estimating and scheduling procedures we will soon address.”

– Gregory R.

“I am beyond elated with EVERY ASPECT of Kellermeier Plumbing and Heating. I am so very impressed with the professionalism of both (Will the owner and Rik the installer of the boiler). If I could give this company a million stars I would….a FIVE STAR rating is just enough!!! They truly are among the BEST of the BEST, if not THE ABSOLUTE BEST!!! And my new high efficient boiler; it’s a beauty for anyone liking mechanical things! :)”

– Dawn H.

“Ken is an excellent service rep and he has always done an excellent on our plumbing and heating maintenance and installation. Keep up the good works. Thanks”

– Pat E.

“Very thorough, professional. Performed annual service on heating and air units. Would recommend Kellermeier and the bi-annual service contract. It is competitively priced and they will keep your units running as long as possible.”

– Wendy M.

“Ken and Zach are AMAZING. They are thorough and have excellent workmanship. They are replacing/moving all the plumbing for an entire Master Bathroom remodel. I wanted to move the toilet and it was not possible but they created a great workaround that will be amazing when complete. Josh and the team at Kellemeier have been so easy to work with an are super professional. I would recommend them for any job! Thank you for helping make my amazing master bath dream come true! Wendy and Axel”

– Wendy M.

“Brian did a great job. He came after calling us first. He did his job efficiently and we didn’t even know he was here. He answered questions and gave some advice regarding maintaining our equipment.”

– Ralph K.

“Naturally we have house guests and the toilet clogs. I called and was able to get an appt. the next day with the help of the very helpful phone receptionist. Brian arrived and solved the problem. He was very friendly and professional. No one likes having plumbing problems but if you do give them a call.”

– Joe Y.

“Zach was fantastic to get to us today when our furnace started to whistle. He saw problem immediately, sought parts and gave us a timeframe for repair. As always the service was excellent!”

– Pat E.

“We had Kellermeier install a new hot water heater, later that night we discovered we had no hot water. I called on the phone the next morning and they sent a team out right away to fix the issue. Prompt, kind and explain everything well. We are always glad to work with Kellermeier!”

– Laura R.

“Brian was great. Went straight to work and explained everything he did. Professional and polite. Definitely Would recommend Kellermeier to anyone looking for an honest business to assist with their heating and cooling issues.”

– Ruth P.

“Two guys form Kellermeier came and checked out my sump pump which was making noises. One was older and one was younger. I think when they called he said his name was Zach E. They determined the problem and replaced a part. They were both personable and humble seeming. They chatted with me and didn’t seem in a hurry to go to their next appointment. At the same time they seemed very knowledgeable regarding the issue I was having.”

– Beth M.

“Brian did an exceptional job servicing the a/c system both inside and outside in the rain. He was very professional and gave me a verbal recap of what he did on both the attic and outside units. A very personable technician.”

– Judy H.

“Brian was exceptional. He explained everything that needed attention to my sump pump. Although I was not happy to be replacing a unit after only 7 years of use with a service contract, Brian managed to explain how units work and why they need to be replaced. He offered me a number of options which he could do , but never pressured me in any direction. I honestly believe that he had my best interest in mind when he offered me my options. He did an outstanding customer first job.”

– Rich P.

“once again kellermeier for the win this company is friendly and fair i will use them anytime i have something they can do “

– Jamail P.

“Zach has done work for us in the past and as usual did an outstanding job. He is prompt, personable and very good at what he does. He is welcome in our home any time!!!”

– Mike G.

“Brian is a valuable asset to your company. He gave us great feedback on our heating and air conditioning systems and gave us information to make sure we knew what the status of the components in our systems. We appreciated how he kept us updated on what we need to look for as we switch from season to season. Thanks for all the Kellermeier team members that have kept us running for the last 14 years in this home.”

– Charles E.

“The new gas fireplace insert is great, and I couldn’t be happier with both the product and the service. Everyone I came in contact with was very friendly, polite, and knowledgeable.

Will was great in helping me select the best gas insert for the style of my fireplace. He took the time to answer all my questions and patiently walked me through the remote operation until I felt confident. Knowledgeable! Great advice!

Phil and Rik installed the fireplace insert. They were professional, neat, and definitely knew the product. The process from start to finish went smoothly. Quality work!

I highly recommend the Team at Kellermeier Plumbing and Heating.
You are great!! Thank you.”

– Pam E.

“Cory introduced himself instantly and started working right away, never stopping until he was finished. He was very personable and wished me a good day when he left.”

– Amy E.

“Zack (and Justin): How difficult is it to replace a cold sensor? The heat pump [at 4779 Genoa Rd] seems to run okay in cool mode. Further investigation has lead me to believe the heat sensor 4S1, either a thermocouple or thermistor, has drifted and now causes the microprocessor 1U1 to believe the water exit temperature is below the freeze point [intended to be 35 degree F], at a higher actual temperature – thus causing the unit to go into manual lockout mode and initiate the Alarm signal at terminal 1TB2-9 which in this system causes an external control relay to shut off the run signal shortening the cycle. This is per design, and a fix would be to replace the sensor or do nothing at this time. Thanks for responding reasonably for the service call.”

– Jerry S.

“Great guys did great work. Extremely nice and very knowledgeable. I always love doing business with Kellermeier. God bless all of you!”

– Kevin J.

“Both workers were friendly and arrived at scheduled time. One began on fireplace and another on furnace. When I left at 8:15, they had just gotten a gasket from the truck to replace one on furnace. I was surprised when my home camera showed that they didn’t leave until 11:10.”

– Joan C.

“The guys were professional, knowledgeable and did a great job fixing the leak. I wouldn’t hesitate to use them again, or to recommend them to friends.”

– Mary R.

“Had a tech out with another person to fix a problem that another tech didn’t fix. Did a great job and took a lot of time to trouble shoot my furnace to find out what the problem was. Have a part in order and they are coming back and hope that will take care of the problem.. was very friendly and knowledgeable!!!”

– Michael H.

“leaky gas line, took two days to complete, and Kellermeier stuck by their warranty for work performed on day one, with no additional charge. Highly recommended for those reasons. Zach and Justin took good care of us during a difficult time. Good communication helped.”

– Lee W.

“Zach was prompt to arrive at our house. Was very polite and professional with my wife. He was able to fix the issue and provided a recommendation for us as well.”

– Trevor N.

“Zane was prompt, friendly and made the installation in a timely manner. Also reviewed the operation of the disposal before leaving. Would call you again!”

– Robin H.

“Levi did a thorough inspection and cleaning of our gas logs, igniter and glass in our fireplace. We were very pleased from beginning to end. I’m grateful to the person who completed a review about this as it was shared at the local BNI meeting I attended prompting us to have the same service performed. Thank you to Josh as well for answering my questions.”

– Pam S.

“Will’s expertise and knowledge is above and beyond excellent. Will took the time to explain the in’s and out on how these systems work. I highly recommend Will from Kellermeier Plumbing & Heating Inc from Haskins, Ohio!!”

– JR L.

“Garry was great! He Walked us through the process of installing a gas insert, showed us our options, and answered all the questions we had. He was very professional and knowledgeable. Thank you.”

– Ryan G.

“Kellermeier P&H has always provided the quality of products and service I expected. The current service person is well educated, likes his work and always explains his work if I have questions”

– Richard J.

“Zane provided on time excellent diagnostics for my Weil McLain boiler. He displayed expert level technical knowledge and excellent customer service skills, a true professional and an ambassador for the Kellermeier Conpany.”

– Will R.

“Again-No complaints. We’ve always been blessed with whom ever came to do our service work. Brian has a wonderful sense of humor and does his work well. (You can tell him we said so.)”

– Dale C.

“Talked with Will about replacing my current furnace which is failing. Very friendly and knowledgeable. Willing to go the extra mile to give me another quote on a much more expensive system that I am still nevertheless interested in. Went into detail to explain reasons for the more cost efficient option that I appreciated even though I know I didn’t fully understand everything he was saying. Didn’t try to rush me or hard sell on one option.”

– Beth M.

“Appreciate call before arrival. Explained the plumbing issue and showed broken part. Very polite and courteous”

– Carolyn E.

“This is my second time using this company and my second time being satisfied with the work. Very professional and knowledgable and I always feel like its done right and fair priced thanks again will use anytime I have a problem they can fix”

– Jamail P.

“Our furnace went out last week. I called the office and was greeted with kindness and understanding. Brian came out to our house on Christmas Eve to fix the problem. Brian and I worked together to thaw the frozen condensation pipe. I was appreciative of his knowledge and willingness to answer my questions. Kellermeier Plumbing and Heating has consistently had the best customer service and we look forward to working with them in the future!”

– Brandon A.

“Levi is an outstanding technician. He explained to me the operations of the mini-split and also took time to explain use of the remote to get optimum results out of the unit. He is extremely personable. He spoke highly of Kellermeier. I will be asking for Levi for all my service needs. He is a gem!”

– Joe L.

“Zane was great. Came in got right to work and finished up pretty quickly. Thank goodness it was a simple fix and I’m enjoying the fireplace right now. Thanks to Monica for getting us scheduled. Love Kellermeier’s”

– Brenda M.

“Brian is always friendly and efficient. He uses his knowledge to diagnose the problem and fully inform us re: the required/recommended solution to the problem. He’s also very good with our overly friendly dog!”

– Elizabeth F.

“Zach was very courteous and professional. He quickly diagnosed the cause of the problem and fixed it. We are very pleased with his performance.”

– Richard R.

“Zach did the work needed, quickly and efficiently. He let me know the cost up front and went straight to work. Very pleased.”

– Connie L.

“Levi Snyder was our technician today. He showed up on time and did a very professional maintenance on our furnace. He explained what was taking place and demonstrated to me how to clean a specific part of the air purifier. His dedication to doing the job right the first time was greatly appreciated. I would recommend Levi Snyder and Kellermeier for any plumbing or heating need. Great Job!”

– Traci G.

“This was a call back on a hard to find toilet leak. The guys where very polite and explained what they did and advised me to call if what they did does not stop the leak. If I knew the leak was fixed I would have given 5 stars. Very glad the company stands behind their work.”

– Joe Y.

“The actual maintenance was efficient and well-informed and reported. Kellermeier maintenance staff were polite and eager to be informative.”

– Kenneth F.

“Zach and his trainee explained everything they were doing. They did a very good job, cleaned up the area and also answered other questions I had about replacing some older fixtures, plumbing issues and even for my gas fireplace in the house.”

– Mickey B.

“I’ve always been satisfied with Kellermeirer service. Chad my technician called and walked me through what he completed. He also provided preventative maintenance options to consider and explained why they are needed. Very professional!
Thank You.”

– Reed L.

“Brian was very professional and went over our furnace situation, giving us an option of a part replacement or a full furnace change (it being 17 years old now). We appreciate his service and patience with our questions and put us very much at ease.”

– Lyle S.

“Zane was very professional and knowledgeable. He took the time to explain several pieces to the operation of my relatively new system. He and all of the techs are always great. Still not sold on the new system. Knowing what I know now I would not recommend the Lochinvar system. However service is always great.”

– Randy L.

“Pleasant and appeared to know what he was doing. Did not work quickly to hurry off to the next job. Very professional. Will ask for him to return to service the furnace and fireplace.”

– Nancy H.

“On HVAC maintenance program. Zane has been here a few times, is always efficient, kind and respectful. He is a great representative for Kellermeier.”

– Roger & Pat S.

“Zach always does a great job doing my maintenance on my furnace and tankless hot water tank in the fall and my furnace and air conditioner in the spring and always answering my questions.”

– Rebecca W.

“Prompt, professional, friendly and highly competent. My wife and I trust the whole team and use Kellermeier exclusively.”

– Richard H.

“Brian serviced our gas furnace for the winter. He was professional, competent and polite. We would recommend Kellermeier and Brian for any of your heating needs.”

– Connie S.

“Zane came to my home to service the furnace for its annual, contracted inspection and cleaning, which I'm confident was done well. He also was attentive to my concerns about the kitchen faucet (which needs to be replaced) and the refrigerator's freezer (which will no longer make ice.) I was extremely satisfied with his visit and his professional recommendations re: my issues.”

– Sharron H.

“Brian was early, did a very thorough inspection and service, and informed me of what he did when he finished. As usual, excellent service from Kellermeier.”

– Judith H.

“After a faulty installation of return ducts to filtration system by others, Tim and ?Zane worked very hard in a hot environment and meticulously reattached and reinforced the duct system and added additional support form beneath. Excellent service yesterday!”

– ronald R.

“Brian called ahead to say he would arrive in around 15 mins. When he got here he explained what all he would be doing and went to work. When he was finished he asked if I had any questions and answered the one question I had. Told me he would email me the work he did. I was very pleased with his friendliness especially with my little dog, willingness to answer any questions and very professional, got the job done.”

– Debra W.

“Brian is friendly, respectful and seems to care about his work. We didn’t have anything but normal maintenance done but it gives confidence is something did go wrong.”

– Corey S.

“Garry W. recently advised me on installation of a new furnace and air conditioner. He was very thorough in explaining my options and had a proposal and quote ready for me the very next day. I was very satisfied with his knowledge, professionalism and courtesy. The transaction was a positive experience all the way around.”

– Rick B.

“Josh is very nice. Gave us good information as to what would have to be done to turn our tub into a shower unit. Knows what he's talking about. Thanks Josh.”

– Dale C.

“I received very professional help with my mini split air conditioner. The leakage problem was solved and the technician worked until the problem was thoroughly take care of.”

– Charlene G.

“Phil could not have been nicer. He was diligent in installing the heating system which was a big job. He is a very hard worker, and was extremely pleasant and considerate.”

– Denise R.

“Brian was our tech. He showed up on time and was excellent to work with. He explained what he was doing and was quick. Super professional and responsive. Thanks again!!”

– Jordan R.

“Very professional and friendly. Chad reviewed the problem, explained the repair and provided a quote. Work was done promptly and neatly.”

– Joe Y.

“Very quick response to boiler failure and prompt diagnosis. Hopefully replacement parts will be delivered with the same dispatch, and we will be back in hot water soon.”

– David R.

“I appreciated Brian ‘ s honest, upfront manner. He clarified the costs before providing the services. The work was done efficiently and successfully. Thanks for a great job done!”

– Debra R.

“I appreciated Brian’s honest, upfront manner. He clarified the costs before providing the services. The work was done efficiently and successfully. Thanks for a great job done!”

– Debra R.

“Wow … talk about fast, friendly, knowledgeable and cost effective … if you have a Navien system and you hate the company who installed it for you … call Kellemeyer today … they can fix anything someone else either installed incorrectly or just flat out broke … wow!”

– Angela M.

“No matter who comes to our home the Kellermeier people are top notch with repairs, installations, friendliness and professionalism. Work is top notch. Have 22 year old home and it’s been that time lately for more than one issue. They’ve handled everything from plumbing to heating to most recently a/c…especially during this heat. Thank you Kellermeier for the best work around!”

– Brian D.

“Finally, after the 4th visit, it appears that the fireplace insert is working properly. Chad did an excellent job in addressing the problem and his professionalism and courtesies were always much appreciated. You have a great employee in Chad. Thank you for asking our opinion.”

– Victor D.

“The guys spent all the necessary time to find the problem. Very courteous, thorough and competent. Very happy with this service call. Highly recommend Kellermeier Plumbing!”

– David H.

“The work was performed in a professional and timely method. Interaction with office staff prior to work being implemented could use improvement. Return calls promised to customer with information were not made on several occasions.”

– TIMOTHY R.

“Excellent service call. I was shown that the condenser was rusting and recommended that it be replaced. This was done and I am very satisfied with the professionalism displayed.”

– Lyle S.

“Lyle found Brian to be very professional, competent and thorough. He identified an issue that was then addressed. Lyle was very satisfied with this service and with Brian’s delivery.”

– Lyle S.

“Fast, friendly and efficient service. Chad quickly identified the problem with our HVAC system and made the repairs. He used shoe covers when he came into the house and communicated what he was doing as he made the repairs.”

– Gary B.

“Kellermeirer staff is very friendly and understanding of the situation. Ken was great in explaining what he was going to do to remedy our situation. One nice thing is that if the tech needs a part another employee brings the part to the location. This saves a lot of time because the on-site tech can continue working while the part is being delivered”

– Chuck P.